DialResults lowers the cost of multi-site call centers using IP technology

DialResults lowers the cost of multi-site call centers using IP technology DialResults lowers the cost of multi-site call centers using IP technology, by Richard Logan DialResults? new Inteet protocol (IP) predictive dialer technology allows contact centers to the realization of multi-site contact center environments very inexpensive. In fact, it can be used for many traditional call centers to replace their legacy ACD environments IP-based multi-site contact centers have many interesting advantages. For example, they may feature intelligent routing based centers across the network to the client immediately at the best group of agents with ability to meet the client? s immediate needs. This reduces the cost of the call center to maximize the use of corporate social responsibility? s with a time of reduced labor pool. It also enables consolidated reporting and management, as if the call center have been distributed in one place. Finally, the IP technology makes it possible to minimize the cost of expensive call from technological boundaries of a traditional CTI applications and the reduction of telephone charges. DialResults? The technology is a total IP-based PBX / predictive dialer-based system of today? s and tomorrow? s new multi-site contact center environment. DialResults? distributed call center architecture offers many advantages over traditional PBX / ACD? S and old predictive dialer technology because DialResults? central IP-based predictive dialer system is extremely scalable and easy to use and has more functionality at lower cost. This gives owners a higher retu than the traditional call center equipment. VoIP, Multi-Media Center is not many years ago, traditional phone calls were the norm for call centers for incoming calls and outgoing. It was the only way to contact or be contacted by the consumer. In today? S market of consumers and firms with different technologies for the conduct of business, including e-mail, Web collaboration, phone calls, fax, etc. Contact Center, which does not apply to these new forms of service to the customer will be lost on the road. Years ago DialResults clear that technology companies developing the technology for different types of media at low cost. So DialResults, with its roots in telemarketing, for the development of new technologies for the large number of multi-media communications, contact centers that have in the future. Today, VoIP DialResults has a multi-media that the solution to contact center customers priorities today and tomorrow. DialResults? IP technology defines contact centers with customers, no matter what type of media, e-mail, fax, blending, and the Web - applications, chat, agents and sites and the traditional phone call. DialResults is ready with solutions for call centers today. Not your contact center is to be kind and not the needs of customers in the future. Make sure that you can use as much multimedia. Those who are not prepared to conclude with a lower customer satisfaction, service and revenue. N. What kind of contact center that you have, DialResults has a solution. For more information, visit or call Richard Logan at 1-888-839-3613 ext.4581 Benefits of Remote DialResults agents 1st Reduce operating costs. Agents working on an IP-enabled DialResults automatic dialer solution at home is a much smaller contact center facility is needed? for greater cost savings in a contact center? s business. Reduction of costs of telecommunications 2nd DialResults routing over IP network will dramatically reduce contact center for incoming calls and outgoing seamless services. 3rd An agent? S physical location is transparent to all agents, the calling and called 3rd parties. DialResults also allows the contact center to maintain the high quality of service, when a position of contact center is closed or its ability to call management, calls can be automatically forwarded to another location. Simple administration. 4th The individual sites are difficult to be managed centrally by a team of management. DialResults IP Contact Center Solution Predictive Dialers allows easy management and administration. .